This Return and Refund Policy explains how returns and refunds are handled at Carryza.
Return Eligibility
You may request a return within 30 days of delivery.
Items must be unused, unworn, and in their original condition with all packaging intact.
Non-Returnable Items
Items that show signs of use, damage caused after delivery, or are missing original packaging may not be eligible for return.
How to Request a Return
To start a return, please contact us with your order number and reason for return. Our team will guide you through the next steps.
Refund Process
Once the returned item is received and inspected, your refund will be processed.
- Refunds are issued to the original payment method
- Refund processing time is 5 business days after inspection
Return Shipping
We cover the return shipping costs. If your return request is approved, we will provide instructions for returning the item.
Exchanges
If you would like to exchange an item, please contact us with your order number and the details of the exchange request. Exchanges are subject to product availability. Once approved, we will provide further instructions.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will review the issue and provide a suitable resolution.
Refund Delays
Refund timing may vary depending on your payment provider or bank. Carryza is not responsible for delays caused by external payment processors.
Contact Information
Business Name: Carryza
Email: support@carryza.shop
Phone Number: +1 (737) 173-6588
Business Hours: 08:00 AM – 4:00 PM (Monday–Friday)
Business Address: 824 E 4th St, Spencer, IA 51301, USA